Last updated: April 7, 2025

We want you to love what you order! Since our products are made to order through our fulfillment partner, we do not accept returns or exchanges unless there is a problem with the order.

Issues with Your Order?

If your item arrives misprinted, damaged, or defective, please contact us within 30 days of receiving your order. We’ll make it right.

To report a problem, email us at [email protected] with your order number and a photo of the issue.

Lost Packages

If your package is lost in transit, please reach out no later than 30 days after the estimated delivery date, and we’ll investigate.

Wrong Address

If the shipping address provided is incorrect or considered insufficient by the carrier, the package will be returned to our fulfillment facility. Reshipment costs will be the responsibility of the customer once a corrected address is confirmed.

Unclaimed Shipments

Packages that are unclaimed and returned will be held for 30 days, then donated to charity. Reshipping is available at your expense.

Face Masks & Hygiene Products

We do not accept returns for sealed items such as face masks or other hygiene-related products due to health and safety guidelines.

Buyer’s Remorse & Size Exchanges

We do not offer returns or refunds for buyer’s remorse or size exchanges at this time. All items are made to order, and we do not hold inventory.

EU Customers: As per Article 16 of Directive 2011/83/EU, made-to-Footerorder and personalized products are exempt from the right of withdrawal.

If you have any questions about our policy, feel free to reach out—we’re here to help.